Refund policy
Last updated: November 5, 2026
Before your watch ships
Cancel your order. You can cancel by writing to contact@doussotwatches.com:
- Until March 15, 2027: you are refunded the amount paid minus a CA$100 fee (taxes included).
- From March 16, 2027 until shipping: you are refunded the amount paid minus 20% of the watch price. This covers restocking, card processing fees and administration, as your watch has been produced and reserved for you.
Refunds are made to the original payment method within 14 days of your request.
Prefer another model instead of cancelling? Until your watch ships, you can switch to any other ŌNAMI of this production run at no fee, subject to availability (each variant is limited to 50 pieces). If you choose a higher-priced model, you pay the difference; if you choose a lower-priced model, we refund the difference, minus the card processing fees on that amount.
After delivery: 14-day returns
You may return your watch within 14 days of delivery, provided it is unworn, in its original condition, with its protective films, straps, double travel case and warranty card. Contact us at contact@doussotwatches.com before sending it back; we will give you the return instructions. The return must be sent insured, with tracking.
After inspection, you can choose:
- A refund of the amount paid minus a 20% restocking fee, or
- An exchange for a model of equal or higher value (you pay the difference), without restocking fee.
Refunds are made to the original payment method within 14 days of receiving and inspecting the watch. Watches that show signs of wear, damage or missing items may be refused or refunded partially.
Defective or damaged on arrival
If your watch arrives damaged or defective, contact us within 7 days of delivery with photos. We will repair or replace it at our cost; no restocking fee applies.
Warranty
Every ŌNAMI is covered by a 2-year warranty from the delivery date against manufacturing defects of the movement and the case. Register your watch with us (order number and serial number) and the warranty is extended by 1 additional year (3 years in total). The warranty follows the watch, not the owner.
Accuracy. Every ŌNAMI is regulated in house to ±5 s/day before delivery. Like any mechanical watch, its rate can change with wear, position and temperature. A rate within the movement manufacturer's tolerance (−10/+30 s/day for the Miyota 9039) is not a defect.
The warranty does not cover:
- Normal wear and maintenance (straps, scratches, gaskets, servicing and cleaning).
- Accidents, impacts, misuse, water entry caused by an unscrewed crown, or repairs made by a third party.
How to make a claim: contact contact@doussotwatches.com with your order number and a description of the issue before sending your watch. During the first year, we cover shipping both ways. From the second year, shipping to our service center is at your expense and we cover the return shipping.
Customers in the United States are serviced by our authorized service center in the United States, so your watch does not have to cross the border. Contact us first and we will send you the instructions.
This warranty is in addition to the legal warranties provided by the consumer protection laws that apply to you.
